Shipping policy
Ole South Clothing Co. — Shipping Policy
Processing Time
All orders are made to order and typically process within 2–5 business days before shipment. During high-volume periods (holidays, new drops), processing may take up to 7 business days.
Shipping Times
Once your order ships, estimated delivery times are:
- United States: 3–7 business days
- International: 10–20 business days
Shipping times are estimates and not guaranteed. Delays due to carrier issues or customs are outside our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Lost or Stolen Packages
Ole South Clothing Co. is not responsible for packages marked as delivered but reported missing. We recommend contacting your local carrier or checking with neighbors before reaching out to us. If your package is lost in transit (never marked delivered), contact us at [your email] and we will work with the carrier to resolve it.
International Shipping
International customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in your order total and are collected by your local customs authority.
Incorrect Address
Please ensure your shipping address is correct at checkout. Ole South Clothing Co. is not responsible for orders shipped to an incorrectly entered address. If you catch an error, contact us within 24 hours of ordering and we will do our best to correct it.
Questions?
Contact us at [your email] or through our website. We typically respond within 1–2 business days.